What features does the ITSM-SAP integration offer?
The integration of REALTECH SmartChange into your ITSM tool offers comprehensive benefits and functions for the fast and straightforward automation of your SAP change processes. The bidirectional interface makes it possible to control SAP transports in both SAP and the ITSM tool. All information is continuously synchronized between the two systems. This means that everyone involved can work comfortably in their preferred software environment and at the same time all processes are documented in an audit-proof manner.
By reliably integrating SAP Change Management into your ITSM processes, you avoid unnecessary media disruptions, reduce errors caused by manual data reconciliation and sustainably increase process quality.
Who should integrate SAP into an ITSM tool?
ITSM-SAP integration is recommended as soon as you have a primary ITSM tool in use alongside SAP. The integration enables bidirectional data exchange between the two systems and thus facilitates seamless change processes across system boundaries. This not only simplifies your workflows, but also helps you to meet compliance and governance requirements.
Integration can also be beneficial for you when it comes to the impending end of maintenance for SAP Solution Manager. This is because support for SAP Change and Request Management (ChaRM) will also end with SAP Solution Manager. Switching to SmartChange, including integration into your ITSM solution, offers you a future-proof alternative for controlling SAP Transport Management.
What are the advantages of integrating SAP with an ITSM tool?
Seamless integration of SAP into a primary IT service management tool allows you to optimize your change processes across system boundaries. With automated workflows, bidirectional data transfer and centralized control, you can noticeably simplify collaboration between SAP Basis and your IT team. The end-to-end documentation of all processes also helps you to meet compliance and governance requirements.
Implementing the solution is easier than you might think. We offer preconfigured standard integrations for common ITSM solutions such as Jira or ServiceNow®. These can be implemented in just a few hours, without the need for complex projects or expensive SAP consultants. Integration into other ITSM tools is also easily possible via an OData interface.
Which ITSM tools can SmartChange be integrated into?
REALTECH SmartChange already has well-established standard interfaces for REALTECH SmartITSM, Atlassian Jira, ServiceNow® and Siemens Polarion. These are available as preconfigured packages and can therefore be easily implemented in just a few hours.
Integration into other common ITSM tools is also easily possible via the OData interface. Contact us to discuss your individual requirements and discover the benefits of seamless ITSM-SAP integration.
Experience seamless SAP-ITSM integration
SAP Integration for REALTECH SmartITSM
SAP Integration for Atlassian Jira
SAP Integration for ServiceNow
