Seamlessly integrate
Simply integrate SAP Change Management into your ITSM and DevOps processes
Connect SAP and ITSM processes directly
By integrating SAP Change Management into your ITSM processes, you avoid unnecessary media breaks, reduce errors caused by manual data synchronization, and sustainably increase process quality.
Simply control SAP Changes in ITSM
SmartChange connects SAP change and transport processes with your ITSM system. The bidirectional interface allows you to control transports in both SAP and the ITSM tool. All information is synchronized between the two systems.
Consistent end-to-end processes
From ticket creation to productive transport, everything runs in a single, automated workflow. SmartChange handles assignment, routing, checks, and documentation – fully integrated into your ITSM system.
Transparency for all teams
All parties involved (SAP Basis, development, IT teams) work on the same, consistent information basis. Every change is documented in a traceable manner, including history, status, and audit trail.
Standardized integrations
ITSM tools such as ServiceNow or Jira can be connected without a development project. The integration follows proven best practices, allowing you to roll out your processes quickly, smoothly, and without operational risks.
Freshservice
Freshservice Connector for REALTECH SmartChange
End-to-end processes – from Ticket to Transport
End-to-end process integration for maximum efficiency and control
Why it’s time to integrate SAP Changes into your ITSM tool
SAP-ITSM integration is a good choice for companies that want to manage their SAP changes more efficiently. With the end of maintenance for SAP Solution Manager in 2027, ChaRM will also be discontinued. Many organizations therefore need a stable alternative for their SAP change and transport management.
With SmartChange, you can connect SAP Change Management directly to your ITSM tool. This ensures that your processes remain secure and compliant even after 2027.
Fast implementation
Secured investment
Measurable support for SAP Basis & ITSM