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SmartChange

SmartITSM

SmartITSM

Integrate
SAP in SmartITSM

Control SAP Changes directly with SmartITSM from REALTECH

Simplify SAP Changes

Speed up deployments

Close process gaps

Increase transparency

Features

SAP-ITSM integration from REALTECH: It pays off!

With SmartITSM, you can consolidate your SAP and IT operations. This integration enables automatic synchronization between SAP and REALTECH SmartITSM. As a result, data silos and manual data reconciliation are a thing of the past.

By combining SmartChange and SmartITSM, you establish end-to-end change processes, ensure seamless documentation across system boundaries and simplify SAP change and transport management sustainably. This increases process quality and saves valuable resources at the same time.

Connect SAP transports to ITSM tool

Out-of-the-Box Integration

Complete documentation and audit trail

Integrated quality checks and retrofit support

SAP Change Integration: How SAP operation works with REALTECH

The simple integration of SAP operations in REALTECH SmartITSM saves you valuable time and resources. You avoid unnecessary media disruptions, reduce human error during manual data synchronization and sustainably increase efficiency and quality in SAP change and transport management.

Seamless Change Processes

The bidirectional connection between SAP and SmartITSM allows you to directly control your SAP transports in SmartITSM from creation to release. The integration allows you to harmonize parallel existing systems and achieve central, secure IT service management.

Easy Automation

Integrating REALTECH with your SAP systems enables effortless automation and seamless data transfer via a user-friendly interface. This saves time and costs, reduces manual effort and avoids errors. You can synchronize all process steps, from the creation of an SAP transport request to release, import into the target systems and status feedback.

End-2-End Documentation

Seamless documentation of your change processes is essential in order to reliably meet compliance and governance requirements. Thanks to automatic synchronization between SAP and REALTECH SmartITSM, you can document the entire process across system boundaries and are therefore audit-ready at all times.

Usability in Focus

Thanks to the straightforward user interface, the central functions for managing SAP transports are easily accessible and transparent in SmartITSM. It doesn’t matter whether users work in the ITSM tool or directly in SAP. Thanks to the bidirectional integration, all process steps can be viewed in both systems.

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SAP-ITSM Connector

Your benefits with SmartChange

End-to-End Change Processes

Integrating SAP Changes with ITSM creates a seamless process that spans everything from ticket creation to approval, transport, and documentation. All steps remain interconnected, responsibilities are clearly defined, and SAP Changes are managed in a traceable manner across system boundaries.

Automation
Quality Checks
Retrofit

Maintain data and processes consistency

Accelerate release cycles

Integrated quality checks and documentation

Ready to use in a few days

SmartChange is designed to make SAP change and transport management accessible without the need for a lengthy implementation project. When combined with SmartITSM, it creates an integrated solution for SAP-related ITSM processes that can be quickly implemented and easily operated. For more tips based on project experience, see the Best Practice Guide for SAP ITSM Integration.

SmartChange Implementation

No SAP consultants needed for implementation

Easy to implement by your SAP Basis team

Get started without a major launch project

Ready for the post-SAP SolMan era

Now that SAP Solution Manager is no longer supported, companies need an alternative for ChaRM-compliant processes. SmartChange and SmartITSM combine ITSM, transport management, and documentation into a modern solution for SAP change management.

ChaRM Alternative
Hybrid landscapes

Modernize outdated ChaRM processes

Migration of ChaRM Change Documents

Perfect for on-premise and hybrid environments

FAQs

SAP Transport Integration for SmartITSM

Using SmartITSM-SAP integration, you can establish bidirectional communication between your SAP landscape and REALTECH SmartITSM. This allows you to link actions in the respective systems almost arbitrarily.

SAP and SmartITSM must be mutually accessible for communication. The connection is made via Data Webservices over HTTPS. On the SAP side, a dedicated SAP gateway can also be fully supported.

You can connect any SAP system licensed for SmartChange to REALTECH SmartITSM. Technically, there is no limitation.

A SmarITSM project is connected to a SmartChange TM controller. One SmartChange TM controller can be connected to multiple SmartITSM projects.

SmartITSM defines for which development systems transport requests can be created. All development systems configured in the TM Controller can be selected.

All transaction types are supported and can be linked to SAP transport requests. In the SmartChange area, the SAP transport requests as well as the transport requests of the subordinate activities are displayed.