Ticket System, Service Desk or Help Desk? What is it now? 🤷‍♂️

Doesn’t matter! As long as the support is delivered swiftly and without a fuss. 😎

When it comes to the IT Service Desk, they all make the exact same promises. We believe that the best way to find the right service desk for you is to experience it live. So how about a short demo?

Nope, I want to find out more first

We believe:

Great IT support starts with the end user

Modern IT support no longer needs a service portal

With integration into Microsoft Teams, you can bring IT support directly to your employees – without the need for complicated service portals. Questions and problems can be reported quickly and easily via the familiar chat channel.

This makes your support more accessible and efficient because your employees don’t have to search for the portal or navigate through endless forms. Modernize your IT service desk by bringing support to where collaboration happens – in MS Teams!

Cool. How does it work?

No employee really likes writing tickets

Nobody wants to write boring tickets. We know that! That’s why we employ AI to simplify the ticket process. With intelligent suggestions and automated responses, we help your employees to formulate and submit their requests more quickly.

Beyond that, the AI analyses the requests and helps to categorize them, allowing the IT teams to respond more quickly. This turns the tedious ticketing process into an straightforward experience – for everyone involved!

Sounds good. How do you do it?

Those who know more can help faster

The Configuration Management Database (CMDB) lies at the heart of our Service Desk. It ensures that your supporters are always up to date. It provides a central overview of all IT assets and their relationships to one another.

When employees create a ticket, the supporter immediately has all the relevant information to hand. This increases transparency and significantly reduces response times. With a CMDB behind you, you not only deliver faster support, but also a higher quality service experience!

CMDB? Show me more about it.

Honestly, what’s it going to cost?