Simplify SAP Ticket Creation, enable Rapid Support
Easy Incident Management for SAP
With our Incident Management for SAP module, you always provide optimal support in complex SAP landscapes. End users benefit from simplified ticket creation directly from the SAP user interface. Thanks to automatically captured runtime information and integrated checks for duplicates, supporters can process and resolve incidents much faster.
Incident Management for SAP is an add-on module for REALTECH dot4.
Benefit from REALTECH’s Incident Management Integration
How our Incident Management for SAP works
Thanks to the graphical relationship overview, you can easily detect all potentially affected components and processes.
With REALTECH, you automatically detect duplicate or similar support requests. This saves time and costs.
Create tickets easily in SAP and automatically enrich them with screenshots as well as user and system details.