Data Analysis for effective ITSM
Business intelligence integration with SmartCMDB provides insights into CMDB data, extending ITSM capabilities. BI tools can extract, analyze and visualize complex data from the CMDB. BI can help answer questions such as which IT services are most likely to fail, which components incur the highest costs, or how to make the best use of IT capacity.
Make data-based Decisions
By integrating BI with SmartCMDB, organizations can make better decisions that improve IT Service Management and thus increase business success. Effective BI integration helps organizations better understand their IT assets by providing insights into IT components, Service Level Agreements (SLAs), and IT costs.