Overview of all SmartCMDB functions

Import: How to fill your CMDB

Flexible Data Model

REALTECH SmartCMDB is based on a highly flexible data model (all objects are CIs, assignments can be set as desired) and supports the most diverse data types. This enables a realistic representation of the business environment.

Flexible Data Model

The data organization of the Smart CMDB has a uniquely flexible structure. All objects in the database display CIs (configuration elements). This highly flexible data model enables all CIs (e.g. hardware, users, tickets, etc.) with their attributes and relations to be related to each other in any way. The Smart CMDB is able to adapt individually to your structures by freely defining the CI types and their attributes. Since the CMDB database is available in normalized form, it is particularly easy to build individual CMDB structures. Furthermore, the Smart CMDB contains predefined structure trees for standard contexts (e.g. hardware, software, etc.). These can be used “ready-to-use”, modified or even discarded. Intelligent inheritance concepts, an extensive authorization system and consistent lifecycle models simplify the structure and operation of the SmartCMDB considerably.


Auto-discovery allows you to populate your SmartCMDB fully automatically. The integrated monitoring continuously records status information and changes. All objects, their properties and status are thus always up-to-date and centrally available.

Cloud Asset Discovery

With Cloud Asset Discovery, data from the various components of your cloud provider (Azure, Google, AWS, etc.) can be easily read out. The data is stored as CIs in the SmartCMDB according to a defined mapping structure.

Manual Import

With Cloud Asset Discovery, data from the various components of your cloud provider (Azure, Google, AWS, etc.) can be easily read out. The data is stored as CIs in the SmartCMDB according to a defined mapping structure.


REALTECH SmartCMDB has a mapping functionality for the unique assignment of data and status information from the external data sources to the CIs and attributes in the CMDB.


The CMDB normalizes or standardizes all infrastructure data that is scanned and captured by Auto-Discovery. Thus, data and information of a heterogeneous IT infrastructure data can be compared and evaluated immediately.

Operation: How to manage your data

Visualized Relations

Thanks to the visual relations overview, you have all objects as well as their relations and dependencies to each other in view at any time.

Visualized Relations

A picture is worth a thousand words. This statement is especially accurate as the digital environment becomes more complex. A unique feature of REALTECH’s Smart CMDB is that all objects (configuration elements) are CIs. This highly flexible data model allows all database objects (e.g. hardware, people, tickets, …) to be related to each other and graphically displayed at any time at any node as a relation to other CIs. This makes often hidden or complicated relationships visible at a glance. Using the dependency walk technique, you can switch from object to object with a mouse click and decide whether and which relations are to be displayed visually. A unique feature is that technical objects (e.g. from monitoring) can be displayed as part of an IT service and overlying processes in an image in the current state. This makes it possible, for example, to immediately recognize whether a technical malfunction has an impact on higher-level services and processes, and the other way around, why certain services are disrupted (root cause).


With the sophisticated baseline functionality, deviations from the standard can be detected and corrected very quickly. This ensures maximum performance and enables you to implement compliance requirements in the best possible way.


Configuration baselining is one of the most important concepts of a CMDB. Guidelines regarding configuration items (CIs) their attributes, relations, attachments, etc. allow the definition of precise target states, so that e.g.:

  • Deviations from company specifications become visible at any time when they appear.
  • The original state can be safely restored after a change that has gone wrong.
  • Auditing processes are simplified on the basis of “ad hoc” baseline reports.

No-Code Design

REALTECH SmartCMDB has an integrated workflow engine for no-code programming. This allows you to automate processes and standardize tasks simply by drag & drop. For example, lifecycle management for leasing objects can be automated from ordering to the decommissioning process.


The REALTECH SmartCMDB is stringently designed in compliance with ITIL. ITIL requirements can be implemented securely and efficiently. In addition, project- or company-specific deviations can be easily configured.

Integration: Relevant information all together

Connectivity to 3rd-party systems

The REALTECH SmartCMDB allows easy integration into the ITIL-based processes of REALTECH SmartITSM (dot4) as well as into any third-party systems, such as ServiceNow.

Connectivity to 3rd-party systems

In addition to the connection to ITSM systems, technical and commercial information from third-party systems can be merged in the Smart CMDB. An already established use case is lifecycle management for PC or mobile phone leasing devices. And: The REALTECH CMDB allows status information to be recorded per CI, which can also be transferred from third-party tools without having to program against an API.

Business Intelligence

The direct connection to common BI systems (e.g.: MS PowerBI or SAP Analytic Cloud) enables efficient reporting and simple analysis based on current data.

Compatible with SAP Solution Manager

Thanks to the simple integration into SAP Solution Manager, the SAP supporter has all infrastructure information at hand – even that which is not available in SolMan by default.