Complex Interrelationships easily recognizable
In REALTECH SmartCMDB, all objects are created as CIs (Configuration Items). This allows to relate all database objects (e.g. hardware, persons, tickets) with their relations to each other. This makes often hidden or complicated relationships visible at a glance.
Dependency Walk Technique
The Dependency Walk Technique provides a detailed understanding of the relationships between configuration items. It allows to jump from one object to another, and thus to examine the relationships between them. By displaying only the required information, users can save time while gaining an accurate understanding of the dependencies between CIs.
Root Cause Analysis
Technical objects (e.g. from monitoring) can be displayed as part of an IT service as an image in the actual state. This makes it possible, for example, to immediately identify whether a technical incident has an impact on associated services and processes, and vice versa, why certain services are disrupted.